Cancellation & Refund
Information about order cancellation, refunds and refund processing.
Cancellations and refunds.
Information about order cancellation, refunds and refund processing.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Refund Eligibility
Where a refund is approved, the amount and timing of the refund will depend on the applicable product, order and payment conditions.
Refund Processing
Once an approved refund is initiated, processing time may vary depending on the original payment method and the relevant payment provider or bank.
How to Request a Cancellation or Refund
Contact SmartGen with your order number, the product involved and the reason for your request.