Frequently asked questions.
Quick answers about products, orders, payments, delivery, returns and shopping with SmartGen.
Everything you need to know.
Select a question to view the answer.
Do I need an account to place an order? +
No. SmartGen supports guest shopping, so you can browse products and complete your purchase without creating a customer account.
What payment methods are available? +
Available payment methods are shown during Shopify checkout. The exact options may depend on the order, location and payment provider.
How long does delivery take? +
Estimated delivery information is shown during checkout or in the applicable shipping information. Delivery time can vary depending on destination, courier service and other operational factors.
Can I cancel my order? +
Cancellation requests should be made as soon as possible. An order may not be cancellable once it has entered processing, packaging or shipment.
View Cancellation & Refund →How do returns work? +
Return eligibility depends on the product and the applicable return conditions. Please review our Shipping & Returns information for details.
View Shipping & Returns →What should I do if my product arrives damaged? +
Contact SmartGen as soon as reasonably possible with your order details and clear photographs or other relevant information so the issue can be assessed.
Contact SmartGen →How can I contact SmartGen? +
You can send us a message through our Contact page. Include your order number where applicable so we can assist you more quickly.
Contact us →Can't find your answer?
Send us a message and our team will help you.