Shipping & Returns
Information about order processing, delivery, returns and exchanges.
Delivery and returns.
Information about order processing, delivery, returns and exchanges.
Shipping
Orders are processed after payment confirmation. Processing and delivery times may vary depending on product availability, destination, courier service and other operational factors.
Delivery
Customers should provide a complete and accurate shipping address and an active contact number.
Returns
Return eligibility depends on the product, condition of the item and the applicable return conditions shown at the time of purchase.
Damaged or Incorrect Products
If an order arrives damaged, defective or different from the product ordered, contact SmartGen as soon as reasonably possible with your order details and relevant photographs.